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Feature Request – Gamification Metric for Wrap-up Code Compliance

  • 1.  Feature Request – Gamification Metric for Wrap-up Code Compliance

    Posted 2 hours ago
    Edited by Naga Praneeth Mandali 2 hours ago

    Hello,

    We would like to add Wrap‑up Code Compliance as a metric in Genesys Cloud Gamification.
    Currently, agents are not consistently submitting wrap‑up codes, and we see many timeouts in reports.
    Our goal is to give agents gamification scores based on wrap‑up code compliance.

    Could you please confirm if there is any existing gamification metric related to wrap‑up codes or advise on how we can achieve this.

    Any help, suggestions or advise is welcome. Thank you!


    #Gamification

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    Naga Praneeth Mandali
    Engineer
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