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  • 1.  Feedback on Knowledge Articles

    Posted 08-25-2025 16:36
      |   view attached
    No replies, thread closed.

    Hello All - we are looking to see if there is an option to leave free form text or comments on Knowledge articles referenced in a digital bot flow?  I see in the knowledge articles under Analytics and Feeback an option for feedback but I believe that is only feedback from agent assist?  Is there anyway to get feedback for an article from someone viewing the article who is a perspective client other than was the article helpful yes/no?


    #ConversationalAI(Bots,AgentAssist,etc.)
    #QualityManagement

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    John Dove
    na
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  • 2.  RE: Feedback on Knowledge Articles
    Best Answer

    Posted 08-26-2025 11:07
    No replies, thread closed.

    Hello John,

    Welcome to the Community and great profile picture! I was looking into this and we have a number of Ideas on the Product Ideas Lab requesting this kind of functionality. I would recommend taking a look at the existing Ideas and voting on them or submitting your own for this new feature.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Feedback on Knowledge Articles

    Posted 08-26-2025 16:52
    No replies, thread closed.

    Thanks Jason for the welcome.  I did vote for an existing idea for a new feature



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    John Dove
    na
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    Original Message


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