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  • 1.  Feedback Report?

    Posted 05-29-2024 17:31
    No replies, thread closed.

    Hi!  Does anyone know of a way to pull a report for all Feedback received?  The only way we are finding our feedback is by scrolling through all 3000+ of our articles. 

    Thanks!


    #Reporting/Analytics

    ------------------------------
    Amanda Douglas
    Numerica Credit Union
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  • 2.  RE: Feedback Report?
    Best Answer

    Posted 06-16-2024 21:14
    No replies, thread closed.

    Knowledge Optimizer has top viewed articles and feedback, but other than that, you need to use this API by Knowledge base and knowledge article, so you would build a list of articles then one-by-one, list the feedback and present that in some way.  I think Power BI or Tableau with Ttec Insights or A3S might be an easier option.  



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