Genesys Cloud - Main

Hi!  Does anyone know of a way to pull a report for all Feedback received?  The only way we are finding our feedback is by scrolling through all 3000+ of our articles. 

Thanks!

#Reporting/Analytics

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Amanda Douglas
Numerica Credit Union
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Knowledge Optimizer has top viewed articles and feedback, but other than that, you need to use this API by Knowledge base and knowledge article, so you would build a list of articles then one-by-one, list the feedback and present that in some way.  I think Power BI or Tableau with Ttec Insights or A3S might be an easier option.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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