Workforce Engagement Management

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Hi - While a checkmark sounds ok, I think a border around the selected activity, in addition to the color-shift, would be clearer.

Thanks,

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Thanks Mohamed

Appreciate your feedback.

Our concern wih a border is that we already have different reasons why a border, or partial border, might be required. For instance Adherence and Explanations, both of these add a semi-border to an Activity.

We wanted to save any confusion on this by adding the checkmark to make it simpler and less likely to clash with other things.

Would the checkmark be useful if we weren't able to have another border?

Thanks

Hi - While a checkmark sounds ok, I think a border around the selected activity, in addition to the color-shift, would be clearer.

Thanks,

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Rather than worrying about colors and check marks, we would love the ability to auto-schedule recurring meetings.  Activity plans is not sufficient to meet our needs.  We need cloud to have a meeting scheduler similar to what was in Engage.

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Thanks Jodi

Appreciate your feedback.

As you can imagine, we're working on multiple features at the same time, so we're looking at Activity Plan improvements at the same time we're looking at things like Activity Code colours.

Out of interest, what is missing from Activity Plans which makes it not sufficient for our needs?

Thanks

Rather than worrying about colors and check marks, we would love the ability to auto-schedule recurring meetings.  Activity plans is not sufficient to meet our needs.  We need cloud to have a meeting scheduler similar to what was in Engage.

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Right now it's the limits of 100 active activity plans.  As an example-  we have 100 agents in an MU.  Each one needs a weekly coaching and that is the cap on activity plans.  But in addition to that, we have weekly team huddles (being able to set up by work team would be beneficial here) and then some have SME duties on a regular basis.  So we find oursleves doing a lot of manual schedule updates with each schedule build.  If enhancements to activities plans could address thse, then we wouldn't need color changes or check marks.

Thanks Jodi

Appreciate your feedback.

As you can imagine, we're working on multiple features at the same time, so we're looking at Activity Plan improvements at the same time we're looking at things like Activity Code colours.

Out of interest, what is missing from Activity Plans which makes it not sufficient for our needs?

Thanks

Rather than worrying about colors and check marks, we would love the ability to auto-schedule recurring meetings.  Activity plans is not sufficient to meet our needs.  We need cloud to have a meeting scheduler similar to what was in Engage.

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Hi Jodi. I would love to see the cap increased too, but I am wondering why each agent needs their own activity plan for this? Could you set up an activity plan per coach, as individual sessions with the coach as a facilitator?  Or perhaps each agent has their specified slot -  can they be added into the agent's work plan? I realise this might not be possible, but it is just a suggestion to try to 'free up' some of the activity plan capacity you are using.

Heather 

Right now it's the limits of 100 active activity plans.  As an example-  we have 100 agents in an MU.  Each one needs a weekly coaching and that is the cap on activity plans.  But in addition to that, we have weekly team huddles (being able to set up by work team would be beneficial here) and then some have SME duties on a regular basis.  So we find oursleves doing a lot of manual schedule updates with each schedule build.  If enhancements to activities plans could address thse, then we wouldn't need color changes or check marks.

Thanks Jodi

Appreciate your feedback.

As you can imagine, we're working on multiple features at the same time, so we're looking at Activity Plan improvements at the same time we're looking at things like Activity Code colours.

Out of interest, what is missing from Activity Plans which makes it not sufficient for our needs?

Thanks

Rather than worrying about colors and check marks, we would love the ability to auto-schedule recurring meetings.  Activity plans is not sufficient to meet our needs.  We need cloud to have a meeting scheduler similar to what was in Engage.

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Right now it's the limits of 100 active activity plans.  As an example-  we have 100 agents in an MU.  Each one needs a weekly coaching and that is the cap on activity plans.  But in addition to that, we have weekly team huddles (being able to set up by work team would be beneficial here) and then some have SME duties on a regular basis.  So we find oursleves doing a lot of manual schedule updates with each schedule build.  If enhancements to activities plans could address thse, then we wouldn't need color changes or check marks.

------------------------------
Jodi Maffitt
NA

Original Message:
Sent: 12-16-2025 10:07
From: Andy Boland
Subject: Feedback Request: Improving How Selected Activities Display in the Schedule Editor (as part of upcoming Activity Color Customization)

Thanks Jodi

Appreciate your feedback.

As you can imagine, we're working on multiple features at the same time, so we're looking at Activity Plan improvements at the same time we're looking at things like Activity Code colours.

Out of interest, what is missing from Activity Plans which makes it not sufficient for our needs?

Thanks

------------------------------
Andy Boland
Product Manager

Original Message:
Sent: 12-16-2025 09:50
From: Jodi Maffitt
Subject: Feedback Request: Improving How Selected Activities Display in the Schedule Editor (as part of upcoming Activity Color Customization)

Rather than worrying about colors and check marks, we would love the ability to auto-schedule recurring meetings.  Activity plans is not sufficient to meet our needs.  We need cloud to have a meeting scheduler similar to what was in Engage.

------------------------------
Jodi Maffitt
NA

Original Message:
Sent: 12-11-2025 12:42
From: Andy Boland
Subject: Feedback Request: Improving How Selected Activities Display in the Schedule Editor (as part of upcoming Activity Color Customization)

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

#ScheduleManagement
#WFMConfiguration,BestPractices
#GeneralQuestion

------------------------------
Andy Boland
Product Manager
------------------------------

Rather than worrying about colors and check marks, we would love the ability to auto-schedule recurring meetings.  Activity plans is not sufficient to meet our needs.  We need cloud to have a meeting scheduler similar to what was in Engage.

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Hi Andy, 

is the plan to add this to full shift selects also? 

I have a customer who has to do a lot of manual adjustments on the nature of their business and this would be useful for them.

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!

Hi Gerard

Thanks for your reply.

We were planning to keep full shift selects (blue background) the same as it is today as it's more obvious.

However, what is the customer use case? Why would the check mark help them?

Thanks

Hi Andy, 

is the plan to add this to full shift selects also? 

I have a customer who has to do a lot of manual adjustments on the nature of their business and this would be useful for them.

Hi everyone,

As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the Schedule Editor to ensure the experience stays clear, accessible, and reliable - especially once you can choose any colors you like.

Why this matters

Today, the Schedule Editor shows a selected activity by darkening the color slightly. This works well with our current, fixed color palette, but as we move toward full customization, some issues begin to emerge.

For example:
If a Scheduler chooses several similar shades of blue for different On Queue activities, it's possible that the selected-state color - darkened from its original state - ends up looking identical to another activity. In these cases it can become harder to immediately see what's selected, and we want to make sure this doesn't cause any problems for you as you work through schedules.

Since many of you rely on rapid visual scanning - with dozens or even hundreds of activities configured - we want to ensure selections always stand out clearly, regardless of the colors you choose.

Our proposed solution

As part of enabling full color customization, we're also updating how selected activities appear in the Schedule Editor. Because you'll soon be able to choose any color, the current approach (which only darkens selected items and is based on hard-coded colors) won't always provide enough contrast.

To address this, we are introducing a new selected-state behavior:

The selected activity will be automatically lightened or darkened based on luminance

This ensures that the selected state remains visually distinct and accessible no matter which colors you configure.

A small checkmark will appear in the top-left corner of any selected activity

This provides a consistent, unmistakable visual cue - especially helpful when several activities share similar color tones, or when the luminance-based adjustment results in a shade close to others in your schedule.

Here is what the selection checkmark can look like:

The checkmark will appear only when an activity is selected, working alongside the updated color adjustment.

What we want to validate with you

We'd love your feedback on this approach:

• Would this checkmark + color-shift combination solve the visibility issues for you?
• Does it give you confidence that selections will always remain clear - even with heavily customized color palettes?
• Is the checkmark noticeable enough in your day-to-day scheduling workflow?
• Should it be larger, differently positioned, or styled differently?
• If this doesn't fully solve the problem, what alternatives would you prefer?
• A border? A glow? A pattern overlay? Something else?

Why your input matters

This feature touches one of the most visually dense and high-use areas of WFM. Your feedback will directly influence how we deliver custom color support while still ensuring:

• Accessibility
• Clarity under all color choices
• Fast, confident interactions for Schedulers

Please let us know what you think - your insights shape how we design this.

Looking forward to your feedback!