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  • 1.  FEM alerts in Genesys

    Posted 01-25-2024 18:51
    No replies, thread closed.

    As we know if there was an outage for Asia and NA markets, we try to upload FEM (Front-end Message) messages through Audio format or TTS (Text to Speech) under prompts section in Architect. On this, we need to check is there any possibilities to have any alerts to SME's or Supervisors when there was any prompts upload in the call flows. To avoid any absence of removing the outage audio prompt, we would like to explore the options for alerts when outage is placed. Let us know, how can we enable it in Genesys.


    #ArchitectureandDesign

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    KH LI
    Telstra Singapore Pte Ltd
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  • 2.  RE: FEM alerts in Genesys

    Posted 01-26-2024 00:47
    Edited by KH LI 01-26-2024 00:48
    No replies, thread closed.

    Hi everyone,

    Please share your experience and how I could revert customer's questions.  Thanks.



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    KH LI
    Telstra Singapore Pte Ltd
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    Original Message


  • 3.  RE: FEM alerts in Genesys

    Posted 07-23-2024 05:28
    No replies, thread closed.

    Hi KH LI,

    Did you manage to workout how to do this?  I am interested to see what your solution was.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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