MGrace | 2022-10-03 09:08:57 UTC | #1
Hello,
I want to start integration with Genesys but I have few questions. Hopefully somebody can help me.
1.) Can this be a react package? We are currently using Reactjs
2.) Can we limit where the widget is shown on site? How do we do this and what are the options? eg. We might want to only show it on /account pages or when a customer doesn't do anything for X seconds.
3.) If the user open it on a page that we "allow" chat eg. customer account, but then the customer goes to another page where it wouldn't be possible to start a chat, we still want the existing chat to follow the user around the site. How can that be implemented?
4.) Is there a way to sync the chat conversation of one customer across the Domain A and Domain B which is hosted by Zendesk?
system | 2022-11-03 09:09:23 UTC | #2
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