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  • 1.  Fields Not Being Exported from Interactions Report

    Posted 18 hours ago

    Hi,

    I just found out that there are Chat specific fields now available, namely "Total First Response", "Average Agent Response", and "Average Customer Response". I saw these fields in the Agent Performance Report and the Interactions report; I was able to export them in the Agent Performance but for some reason they are not being exported in the Interactions Report. Is this a bug or an issue? I am not sure how to report these.

    Thank you,

    Poul Dizon


    #Reporting/Analytics

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    Poul Elbert D Dizon
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  • 2.  RE: Fields Not Being Exported from Interactions Report
    Best Answer

    Posted 9 hours ago

    Hello Poul, 

    This looks like it maybe something support would need to look at. I recommend opening a support ticket to get this looked at. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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    Original Message


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