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  • 1.  File Connector API improvements (sync, delete support, bulk upload)

    Posted 04-09-2026 08:28

    Hi all,

    We are working on several improvements to the File Connector API to simplify file synchronization and management.

    Already available feature:

    • Support for full sync (replace all existing files) 

    Planned updates include:

     

    These changes are expected to be available by the end of May.

    If you have any questions please check our FAQ page or ask your questions here!

    FAQ: How to sync knowledge sources using File Connector APIs? - Genesys Cloud Resource Center

    Genesys Cloud Resource Center remove preview
    How to sync knowledge sources using File Connector APIs? - Genesys Cloud Resource Center
    Manage internal document access in Genesys Cloud knowledge fabric by creating separate sources for agent-only content and public-facing Virtual Agent content.
    View this on Genesys Cloud Resource Center >

    We would appreciate any feedback:

     
    Zsolt Fodor
    Genesys Product Manager, Knowledge

    #Integrations
    #PlatformAPI

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    Zsolt Fodor
    Senior Product Manager, Knowledge Fabric
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  • 2.  RE: File Connector API improvements (sync, delete support, bulk upload)

    Posted 8 hours ago

    Hi Zsolt-san
     
    ・Incremental sync with add, update, and delete operations
    ・Ability to abort an ongoing sync before indexing
    ・Support for bulk upload (e.g., ZIP) to reduce the number of API calls
    ・Improved handling of filenames containing spaces
    When are these API changes scheduled to be implemented?
    Also, since we are currently unable to retrieve information about uploaded files, we would like you to enable this functionality.
    As I understand it, currently only the number of files can be confirmed.
    Thank you.
    Translated with DeepL.com (free version)


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    Masashi Yamazaki
    Itochu Techno-Solutions Corporation (CTC)
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