I would agree on the above statement, this currently is not an option for us. However someone has already submitted this as an idea, you can contribute by voting for this one, here's the link.
https://purecloud.ideas.aha.io/ideas/CLPLA-I-580------------------------------
Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees
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Original Message:
Sent: 09-04-2018 09:53
From: Oudderhem Mostafa
Subject: Fill out the Script Agent before selecting the wrap up code ?
Thank you Jason, I just see now your thread and it is relating to the same question I have
So as per Genesys the response is ''no'' may be this feature can be introduced in the future Purecloud enhancements
Have a good day
Original Message:
Sent: 09-04-2018 09:22
From: Jason Rogers
Subject: Fill out the Script Agent before selecting the wrap up code ?
I believe the answer is 'no' based on a similar thread that I started last week - Script Validations and the 'Done' Button
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Jason Rogers
Ontario Teacher's Pension Plan
Original Message:
Sent: 09-03-2018 12:08
From: Oudderhem Mostafa
Subject: Fill out the Script Agent before selecting the wrap up code ?
Hi,
Our customer want to make agent to be able to fill out the Script for incoming call (answering all questions) before close the interaction and choose the wrap up code, is this possible ?
Thank you