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  • 1.  Filter for a list of conversation ID's without the need to add each conversation ID one by one.

    Posted 04-08-2025 10:08
    No replies, thread closed.

    When you make use of the interactions view in the performance workspace, is it possible to add a list of conversation IDs in the filter to look for a specific set of interactions?  I am doing analysis on interactions  and it seems that when I navigate to the content search part of the interactions I have to add the conversation ID's individually in the filter.  Adding a list that is comma separated conversation ID's does not work. I know the conversation ID's are valid and exist in the system as I extracted them from genesys cloud.  See results below based on what I am trying to do.


    #PerformanceViews

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    Melinda van den Heever
    NA
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  • 2.  RE: Filter for a list of conversation ID's without the need to add each conversation ID one by one.

    Posted 04-08-2025 10:42
    No replies, thread closed.

    Hi Melinda,

    Unfortunately you can't add them to the filters in bulk as it is looking for an individual conversation ID.  I think it would be a good one to add the Genesys Cloud Product Ideas Lab though, as it seems a valid use case 



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Filter for a list of conversation ID's without the need to add each conversation ID one by one.
    Best Answer

    Posted 04-09-2025 08:55
    No replies, thread closed.

    Thank you Samuel, I created  DARAR-I-2387 today on the product Ideas lab.



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    Melinda van den Heever
    NA
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    Original Message


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