Hi Melinda,
Unfortunately you can't add them to the filters in bulk as it is looking for an individual conversation ID. I think it would be a good one to add the Genesys Cloud Product Ideas Lab though, as it seems a valid use case
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 04-08-2025 10:07
From: Melinda van den Heever
Subject: Filter for a list of conversation ID's without the need to add each conversation ID one by one.
When you make use of the interactions view in the performance workspace, is it possible to add a list of conversation IDs in the filter to look for a specific set of interactions? I am doing analysis on interactions and it seems that when I navigate to the content search part of the interactions I have to add the conversation ID's individually in the filter. Adding a list that is comma separated conversation ID's does not work. I know the conversation ID's are valid and exist in the system as I extracted them from genesys cloud. See results below based on what I am trying to do.

#PerformanceViews
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Melinda van den Heever
NA
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