Genesys Cloud - Main

Hello, 

we need to control our campaign based on the values of some columns. 
We have already created rules and filters for that but from what I have already seen, there is no option to compare a column to another, only a column to some static value that you set. Can you please verify this and if not, please share appropriate information on how to fo this. 

Specifically, we have a rule that checks the column Tries which increments by one every time there are specific wrap up codes assigned. CRM also adds a Max Tries column in order to set the maximum attempts upon list creation. So, we need to have a rule to check if Tries <= Max Tries

Thank you for your help.

#Outbound

I don't have a good way of doing it, but if you have a pretty limited number of max try values you could something like:

Rule 1:
max attempt column= 6 
&& 

current attempt column= 6 

Do Not Dial

Rule 2:
max attempt column= 7
&& 

current attempt column= 7 

Do Not Dial

and so on....

Hello, 

we need to control our campaign based on the values of some columns. 
We have already created rules and filters for that but from what I have already seen, there is no option to compare a column to another, only a column to some static value that you set. Can you please verify this and if not, please share appropriate information on how to fo this. 

Specifically, we have a rule that checks the column Tries which increments by one every time there are specific wrap up codes assigned. CRM also adds a Max Tries column in order to set the maximum attempts upon list creation. So, we need to have a rule to check if Tries <= Max Tries

Thank you for your help.

#Outbound