Genesys Cloud - Main

Hello, 

we need to control our campaign based on the values of some columns. 
We have already created rules and filters for that but from what I have already seen, there is no option to compare a column to another, only a column to some static value that you set. Can you please verify this and if not, please share appropriate information on how to fo this. 

Specifically, we have a rule that checks the column Tries which increments by one every time there are specific wrap up codes assigned. CRM also adds a Max Tries column in order to set the maximum attempts upon list creation. So, we need to have a rule to check if Tries <= Max Tries

Thank you for your help.

#Outbound

I don't have a good way of doing it, but if you have a pretty limited number of max try values you could something like:

Rule 1:
max attempt column= 6 
&& 

current attempt column= 6 

Do Not Dial

 

Rule 2:
max attempt column= 7
&& 

current attempt column= 7 

Do Not Dial

and so on....

------------------------------
Eric Berkshire
Broker Solutions, Inc. DBA New American Funding
------------------------------

Thank you for your answer Eric.

Really nice workaround that will work.

For now, I ve created an outbound script that does the job as it has more capabilities.

Original Message:
Sent: 05-04-2023 15:00
From: Eric Berkshire
Subject: Filter or rule based on column value instead of hardcoded one.

I don't have a good way of doing it, but if you have a pretty limited number of max try values you could something like:

Rule 1:
max attempt column= 6 
&& 

current attempt column= 6 

Do Not Dial

 

Rule 2:
max attempt column= 7
&& 

current attempt column= 7 

Do Not Dial

and so on....

------------------------------
Eric Berkshire
Broker Solutions, Inc. DBA New American Funding
------------------------------