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  • 1.  Filtering agents in agents page.

    Posted 10-24-2018 12:48
      |   view attached
    No replies, thread closed.
    Hello. 

    There is an error in filtering users in Agents page (Performance >> Agents). When filtered (for example) by queue, the same number of agents still appears in the list. It seems that the filter doesn't perform any action.

    As an example, in the attached image: I created a filter, using the "Developer" queue. In our organization there are only three users belonging to that queue, but all PureCloud users are still listed. What is known about this situation? Any way to fix it? What to do?

    Thank you very much
    #PlatformAdministration

    ------------------------------
    Ricardo Delgado
    Global Networks Solutions S.A.
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  • 2.  RE: Filtering agents in agents page.

    Posted 10-24-2018 13:53
    No replies, thread closed.
    The filter is for Interactions not for Agents, so you cannot limit the agents shown in that view. Applying the filter you show, the metrics displayed will be limited to those which pertain to the specified queue.

    You can narrow down information by User in the Queues Performance view for a queue, but not exactly the same format as the Agents view.

    ------------------------------
    George Ganahl
    Principal Program Manager
    Genesys
    ------------------------------



  • 3.  RE: Filtering agents in agents page.

    Posted 10-24-2018 18:11
    No replies, thread closed.
    Ahh ok. Thank you for your response.

    ------------------------------
    Ricardo Delgado
    Global Networks Solutions S.A.
    ------------------------------

    Original Message


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