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  • 1.  Filtering Interactions by 'topics'

    Posted 10-05-2022 11:34
    No replies, thread closed.
    During today's demo, review of filtering interactions can include selected topics. We are just getting ready to start using it, so would love to find where to filter it at!
    #SpeechandTextAnalytics

    ------------------------------
    Cherri Lindquist
    Clinical Director of Nursing
    Company Nurse
    clindquist@companynurse.com
    ------------------------------


  • 2.  RE: Filtering Interactions by 'topics'

    Posted 10-06-2022 14:38
    No replies, thread closed.
    This will be the first time I have ever replied to myself! Turns out it was a permissions issue for me and as of this morning, I am able to now filter by topics! Now to get some custom ones added in :)

    ------------------------------
    Cherri Lindquist
    Clinical Director of Nursing
    Company Nurse
    clindquist@companynurse.com
    ------------------------------



  • 3.  RE: Filtering Interactions by 'topics'

    Posted 10-06-2022 18:02
    No replies, thread closed.
    Thanks Cherri,

    Glad you resolved that, more permissions for topics may be needed. We publish a guide here: https://help.mypurecloud.com/articles/work-with-a-topic/

    Cheers

    ------------------------------
    Cameron Smith
    VP, Product Management - Workforce Engagement Management
    ------------------------------

    Original Message


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