Workforce Engagement Management

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  • 1.  Filtering Interactions by 'topics'

    Posted 10-05-2022 11:34
    During today's demo, review of filtering interactions can include selected topics. We are just getting ready to start using it, so would love to find where to filter it at!
    #SpeechandTextAnalytics

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    Cherri Lindquist
    Clinical Director of Nursing
    Company Nurse
    clindquist@companynurse.com
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  • 2.  RE: Filtering Interactions by 'topics'

    Posted 10-06-2022 14:38
    This will be the first time I have ever replied to myself! Turns out it was a permissions issue for me and as of this morning, I am able to now filter by topics! Now to get some custom ones added in :)

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    Cherri Lindquist
    Clinical Director of Nursing
    Company Nurse
    clindquist@companynurse.com
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    Original Message


  • 3.  RE: Filtering Interactions by 'topics'

    GENESYS
    Posted 10-06-2022 18:02
    Thanks Cherri,

    Glad you resolved that, more permissions for topics may be needed. We publish a guide here: https://help.mypurecloud.com/articles/work-with-a-topic/

    Cheers

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    Cameron Smith
    VP, Product Management - Workforce Engagement Management
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    Original Message