Oscar_T | 2024-05-02 10:23:37 UTC | #1
Hi,
Trying to see if there is a way to find if a user has been active on a queue during a specific historic time range. I've tried both the /api/v2/analytics/users/details/query and /api/v2/analytics/queues/observations/query but cant seem to find what I'm looking for. Anyone done this before and can give me a hand?
Br Oscar
Eos_Rios | 2024-05-02 12:30:29 UTC | #2
There is no queue (or skill) assignment history. It's "now" only. The only way to know if someone was on a queue was for them to have recorded some activity on that queue during the period, which isn't ideal for many reasons you'd be asking the question.
Oscar_T | 2024-05-03 06:33:38 UTC | #3
Hmm okey seems weird we cant see that type of historical data but thank you
Anthony_Heacock | 2024-05-03 22:11:23 UTC | #4
You could use the audit API to find out when a user was added and/or removed from a particular queue.
/api/v2/audits/query/realtime - if you're looking in the last 14 days.
/api/v2/audits/query - for a period farther back.
Sample payload for the first:
{
"filters": [
{
"property": "UserId",
"value": "<userId>"
},
{
"property": "EntityType",
"value": "Queue"
},
{
"property": "Action",
"value": "MemberAdd"
}
],
"interval": "2024-04-25T08:00:00Z/2024-04-26T00:00:00Z",
"serviceName": "ContactCenter"
}
Oscar_T | 2024-05-06 06:38:40 UTC | #5
As far as I know that does not represent being active on a queue just if you are a member of it.
VaunMcCarthy | 2024-05-06 07:38:26 UTC | #6
If you're talking about activated/deactivated on a queue as opposed to just being a member of a queue then yes - the Audit API can likely give you what you're after.
The above was when I went in an deactivated myself on the NTTDemo queue (I'm still a member of the queue - just deactivated).
Oscar_T | 2024-05-06 10:19:34 UTC | #7
Cool thank you guys
system | 2024-06-05 15:15:31 UTC | #9
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