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  • 1.  Find interactions via Phone Number

    Posted 01-30-2026 11:09
    No replies, thread closed.

    Hi Genesys Community! 

    Would anyone be able to help me with guiding me or suggesting how to find all interactions that dialed specific phone number? 

    That is, i only have a phone number for the call that was made through Genesys. Is it possible to locate all interactions that dialed that specific phone number and how? 

    Thanks! 


    #Reporting/Analytics

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    Ismar Sarajlic
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  • 2.  RE: Find interactions via Phone Number
    Best Answer

    Posted 01-30-2026 13:09
    No replies, thread closed.

    Hello Ismar,

    To see a report of all interactions dialing a specific number, you will want to use that phone number in the DNIS when searching through the interactions. You will be able to due this in the Analytics Workspace > Interaction report.



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    Jason Kleitz
    Online Community Manager/Moderator
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