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Find interactions via Phone Number

  • 1.  Find interactions via Phone Number

    Posted an hour ago

    Hi Genesys Community! 

    Would anyone be able to help me with guiding me or suggesting how to find all interactions that dialed specific phone number? 

    That is, i only have a phone number for the call that was made through Genesys. Is it possible to locate all interactions that dialed that specific phone number and how? 

    Thanks! 


    #Reporting/Analytics

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    Ismar Sarajlic
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