Hello all you great question-askers in the Community!
This first episode of the Genesys Cloud Q&A Show has dropped and we thought it was obvious the first episode would include our "A-Team" with some "Questions: ImPossible!
Professional Services experts @George Ganahl, @Maxim Tsvetov, and @Patrick Johnson, answer a range of seemingly impossible questions posted by members of the Genesys Cloud Community. Expect hot topics such as practical uses of Virtual Agent, building bots, Web Messing with pictures and video, Polycom codes/directories, voice timeouts, background noise reduction settings, In-Queue email flows, and so much more!! If you use Genesys Cloud on the daily, you don't want to miss this episode!
Chapters:
0:00 - 3:22: Intro
3:22 - 7:20: Q1 Virtual Agent Practices
7:21 - 9:41: Q2 Bot Building
9:41 - 10:52: Q3 Web Messaging with Pictures and Video
10:52 - 11:41: Q4 Polycom Codes
11:41 - 13:49: Q5 Polycom Directories
13:49 - 17:01: Q6 Workaround for Shared Line Appearances
17:01 - 18:07: Q7 Bot Voice Pauses
18:07 - 19:52: Q8 Bot Background Noise Reduction
19:52 - 22:58: Q9 Technical Difficulties around Bot Flows and Outages
24:50 - 26:03: Q10 In-Queue Email Flows with Agent Routing
26:03 - 31:10: Q11 Automation processes with Microsoft Outlook
31:10 - 33:03: Q12 Secure Pause Feature
33:03 - 35:25: Q13 Implementing E911 with BYOCC
35:25 - 36:48: Outro
Resource Links:
https://community.genesys.com/discussion/qa-show-what-are-your-questions
https://community.genesys.com/discussion/e911-implementation-with-byoc?ReturnUrl=%2fbrowse%2fallrecentposts
#CommunityVideos(TAM,QA,etc.)
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Nicole Milliken
Senior Online Community Video Specialist
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