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When designing a large IVR flow that serves multiple business units, what architectural approaches would you use in Genesys Cloud Architect to ensure scalability, maintainability, and ease of future enhancements?

I would use reusable tasks, common modules, data actions, and flow variables to avoid duplicated logic. Business-specific logic should be separated into dedicated tasks or flows, while common functionalities such as authentication, menus, and error handling should be centralized. This approach reduces maintenance effort and improves scalability.