Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  FLOW DISCONNECT REASON

    Posted 10-03-2023 19:33
    No replies, thread closed.

    Can someone tell me how to identify if the representative or the customer disconnected the call in Genesys Cloud interactions? We can filter based on flow disconnect reasons, but the meaning of the values is unclear.


    #PlatformAdministration

    ------------------------------
    Sal Barba
    ------------------------------


  • 2.  RE: FLOW DISCONNECT REASON

    Posted 10-03-2023 21:33
    No replies, thread closed.

    You can find a full list of reasons and explanations here https://help.mypurecloud.com/articles/disconnect-reasons/



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content