Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Flow Execution History is not showing up

    Posted 08-06-2024 01:41
    No replies, thread closed.

    Hi,

    we have noticed that despite having the call run through the flow there is no execution history for it if we click on Execution History button inside Architect.   We have assigned Architect > Flow Instance > View and Architect > Flow Instance > Search permission to the account as well as set Execution Data for this flow to ALL. Could someone please tell us what we are missing?


    #Routing(ACD/IVR)

    ------------------------------
    WE PROUDLY SUPPORT UKRAINE.
    ------------------------------


  • 2.  RE: Flow Execution History is not showing up

    Posted 08-06-2024 02:47
    No replies, thread closed.

    Have you republished the flow?



    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 3.  RE: Flow Execution History is not showing up

    Posted 08-06-2024 07:27
    No replies, thread closed.

    Hello, 

    did you enable it in the Organization Settings?

    Admin -> Organizations Settings -> Settings -> Execution Data 

    Kind regards,

    Nathan



    ------------------------------
    Nathan Tossens
    AXA Group Operations Belgium SA
    ------------------------------



  • 4.  RE: Flow Execution History is not showing up
    Best Answer

    Posted 08-06-2024 13:01
    No replies, thread closed.

    Hi,

    Same scenario here and after saw Nathan's answer see I'm missing the permissions:

    • Settings > Execution Data > Edit permission
    • Settings > Execution Data > View permission

    Hope this helps Victor.

    Best regards,



    ------------------------------
    Nuno Paulo
    ------------------------------

    Original Message


  • 5.  RE: Flow Execution History is not showing up

    Posted 08-06-2024 23:20
    No replies, thread closed.

    Thank you for that. It was that as well as some other permission settings. It worked after all!



    ------------------------------
    WE PROUDLY SUPPORT UKRAINE.
    ------------------------------

    Original Message


Related Content