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  • 1.  Flow Executions - History not showing the most recent version

    Posted 2 days ago

    Hi,

    We use flow executions a lot and we've been noticing that some for some flows, execution history doesn't show the most recent version of that flow.

    For example, I published version 57 of Flow A, then I place some test calls. When I click on Execution History, I can see instances from version 56 and below, but nothing for version 57. I've checked the execution data and setting, both look good. When I search for it using conversation id, it does show up.

    Has anyone encountered this? Are we missing a config somewhere?

    Thank you!


    #ArchitectandDesign
    #Omni-ChannelDesktop/UserInterface
    #Unsure/Other

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    Dianne
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  • 2.  RE: Flow Executions - History not showing the most recent version
    Best Answer

    Posted 2 days ago

    https://help.genesys.cloud/articles/historical-execution-data-overview/
    From the 2nd set of notes

    • Genesys Cloud supports returning a maximum of 200 execution data instances per query. It is important to note that Genesys Cloud cannot guarantee that the query returns the most recent 200 execution instances.

    Look them up by conversation id instead of flow when you get to 200



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    Melissa Bailey
    Software Engineer
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    Original Message


  • 3.  RE: Flow Executions - History not showing the most recent version

    Posted 5 hours ago

    Hi Melissa,

    it definitly has nothing to to with the 200 executions limit. I encountered the same problem with brand new workflows with less than 200 executions in history. There seems to be a connection to version changes. This is a massive problem with workflow-testing, for there is no conversation ID. I opened a case at Genesys support once without result. It would be nice if Genesys would investigate that problem or gives a proper solution how to find workflows. There ist not even an API to find running workflows / executed workflows to get some kind of ID.



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    Christoph Domaschke
    Produktmanager Kunden-Dialog-Center
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    Original Message


  • 4.  RE: Flow Executions - History not showing the most recent version

    Posted 23 hours ago

    It's more time-consuming, but I always recommend searching by conversationID.



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    Kaio Oliveira
    Sr Systems Analyst
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
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    Original Message


  • 5.  RE: Flow Executions - History not showing the most recent version

    Posted 5 hours ago

    Hi Dianne,

    I encounter the same problem now and then. I had a case open at Genesys support but without a result. It definitly has nothing to to with the 200 executions limit that  Meilissa mentioned. I have the same problem with brand new flows without 200 executions in history. As you observed the problem seems to occur with version changes. Sometimes on next day the inivsible executions are visible.



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    Christoph Domaschke
    Produktmanager Kunden-Dialog-CenterChristoph Domaschke
    Produktmanager Kunden-Dialog-Center
    ------------------------------

    Original Message


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