charlsjoseph | 2023-08-18 13:53:45 UTC | #1
I am subscribed to flow metrics queue through event integration. I am testing this sequence.
- caller called in; Routed to sales queue. - a flow event triggered with exit reason as 'Transfer' and type as 'acd'
- sales agent picked the call and transfer to support queue. this time no flow events are triggered for transferring to support.
How do I capture the second transfer( blind transfer). Why i am not getting this second event?
system | 2023-09-18 13:53:23 UTC | #2
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