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  • 1.  Flow Outcomes - Purpose of adding Actions to set flow outcome to failure?

    Posted 01-14-2025 18:23
    No replies, thread closed.

    Hello,

    I recently have been experimenting with Flow Outcomes and Milestones.  After going through the Beyond course for the feature, I put together a proof of concept flow which I've been experimenting with, and have begun planning out how to implement it on a larger scale in another design I created previously.

    Part of the course recommends using a Set Flow Outcome action to set to a value of Failure for scenarios intended for tracking failures.  This seems to make sense at a surface level, but when I got to experimenting with this, I began experimenting with some designs where I initialized a flow outcome, then set it to failure, then overrode it to success for applicable scenarios.  The thought behind this was to make sure I always got a value.

    In further experimentation though, I found that it didn't matter if I set an initial outcome as failure or not.  The reporting captured it as a failure whether I set it or not as long as I did not set it as success.

    I am curious if there is an actual utility to setting Flow outcome = failure since it appears to be the default value.  From a design perspective it seems like the actions are meaningless unless I am missing something.

    The only utility I've been able to think of for it is if I set a success and then needed to change it back to a failure later on, but in that scenario I'd tend not to set a success until it was final rather than going back and forth, so I could only see it being useful in some edge cases with non-linear designs.

    Thanks,

    Matt


    #ArchitectureandDesign
    #Reporting/Analytics

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    Matt Riedl
    Senior Consultant, Deployment
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  • 2.  RE: Flow Outcomes - Purpose of adding Actions to set flow outcome to failure?

    Posted 01-15-2025 08:22
    No replies, thread closed.

    Hello Matt, 

    While I am no architect guru, I believe this was designed to for our customers to be able to track when a self service task in a flow fails. 

    Hopefully someone in the community can provide a more indepth answer. As I am interested myself in this question. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Flow Outcomes - Purpose of adding Actions to set flow outcome to failure?
    Best Answer

    Posted 01-15-2025 11:40
    No replies, thread closed.

    Look at the end timestamp for the outcome.  If it has a value, that means the flow reached a set flow outcome.  If it doesn't, then that means the flow reached an initialize outcome action but did not a set flow outcome for that outcome.



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    Melissa Bailey
    Software Engineer
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    Original Message


  • 4.  RE: Flow Outcomes - Purpose of adding Actions to set flow outcome to failure?

    Posted 01-15-2025 11:50
    Edited by Matt Riedl 01-15-2025 12:14
    No replies, thread closed.

    Thanks Melissa,

    This makes sense now.

    Additionally, upon review in this context I found that these values are visible in the Interactions view if you enable Failed Outcomes and Incomplete Outcomes:

    1.  Defaulted Failure Outcomes are also counted as incomplete.

    2.  Defined Failure outcomes are not.

    Thanks,


    Matt



    ------------------------------
    Matt Riedl
    Senior Consultant, Deployment
    ------------------------------

    Original Message


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