It could be that you have asked the customer for their account number and it was entered incorrectly, so as part of the failure route, it repeated the step requesting the account number.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 07-14-2025 16:03
From: James Rice
Subject: Flow Performance Millstones Repeated
Hi Samuel,
That makes sense. But how does a user create a repeated in a millstone? Is it a repeat use per conversation?
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James Rice
Original Message:
Sent: 07-10-2025 05:18
From: Samuel Jillard
Subject: Flow Performance Millstones Repeated
Hi James,
I believe the main use of this is to identify issues with a milestone, if it has a high repeat volume there could be something within the milestone that is inefficient
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 07-09-2025 12:33
From: James Rice
Subject: Flow Performance Millstones Repeated
I noticed in a flow millstones report; there is a data column called "repeated". I found the definition for the collum but I still not sure how to use this reporting against the number of millstone hits. Could you please clarify what this column represents and how we should interpret the data within it?
#Dashboards
#PerformanceViews
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James Rice
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