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  • 1.  Flow Performance Millstones Repeated

    Posted 07-09-2025 12:33
    No replies, thread closed.

    I noticed in a flow millstones report; there is a data column called "repeated". I found the definition for the collum but I still not sure how to use this reporting against the number of millstone hits. Could you please clarify what this column represents and how we should interpret the data within it? 


    #Dashboards
    #PerformanceViews

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    James Rice
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  • 2.  RE: Flow Performance Millstones Repeated
    Best Answer

    Posted 07-10-2025 05:18
    No replies, thread closed.

    Hi James,

    I believe the main use of this is to identify issues with a milestone, if it has a high repeat volume there could be something within the milestone that is inefficient



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Flow Performance Millstones Repeated

    Posted 07-14-2025 16:04
    No replies, thread closed.

    Hi Samuel,

    That makes sense. But how does a user create a repeated in a millstone? Is it a repeat use per conversation?



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    James Rice
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    Original Message


  • 4.  RE: Flow Performance Millstones Repeated

    Posted 07-15-2025 09:19
    No replies, thread closed.

    It could be that you have asked the customer for their account number and it was entered incorrectly, so as part of the failure route, it repeated the step requesting the account number.  



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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