Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Flow Question

    Posted 05-10-2021 11:33
    No replies, thread closed.
    Folks I have this schedule check flow.  When I dial the DID I've assigned to test with it goes straight to the closed office message. I am calling during the open hours and the flow never goes to Open.  I've used Update Data, Set Participant Data and Call Data Action with proper manned Queues but always comes up with the office closed announcement. Any thoughts :)
    #Connect with a Customer (NEW)
    #Implementation
    #Routing(ACD/IVR)
    #Telephony

    ------------------------------
    Stephen King
    AIG Technologies, Inc.
    ------------------------------


  • 2.  RE: Flow Question

    Posted 05-10-2021 13:59
    No replies, thread closed.
    Are you talking about the Evaluate Schedule/Evaluate Schedule Group action inside a flow, or an ivr that uses schedule based routing?

    https://help.mypurecloud.com/articles/evaluate-schedule-action/
    https://help.mypurecloud.com/articles/evaluate-schedule-group-action/
    https://help.mypurecloud.com/articles/view-schedule-based-routing-details-for-a-call-route/

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Flow Question

    Posted 05-10-2021 15:07
    No replies, thread closed.
    Thanks.  Turns out the Q ID was defined as a string. When changed to a variable it worked.  Not quite sure why but happy with results :) Thanks for the links

    ------------------------------
    Stephen King
    AIG Technologies, Inc.
    ------------------------------

    Original Message


Related Content