Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Follow-Up Response Timeout overrides DialogFlow CX session timeout

    Posted 07-13-2023 13:08
    No replies, thread closed.

    Hi Community,

    in the context of an integration between Architect and Google DialogFlow CX, is it confirmed that the "Follow-Up Response Timeout", which can be configured in the "Call Dialogflow CX Bot" action block, if set to a value greater than 30 minutes, can automatically keep alive the DialogFlow session that normally ends after 30 minutes?(according to Google documentation: https://cloud.google.com/dialogflow/cx/docs/concept/session#long-lasting)

    Thank you


    #ConversationalAI(Bots,AgentAssist,etc.)
    #Integrations

    ------------------------------
    Marco Ruzzon
    Indra Italia spa
    ------------------------------


  • 2.  RE: Follow-Up Response Timeout overrides DialogFlow CX session timeout

    Posted 07-16-2023 04:37
    No replies, thread closed.

    Although that says 0 to 10 hours, I don't think that this will change the timeout on the DialogFlow side. @Justin Campbell - what do you think.  Is this only the control for the took in Architect or actually controlling DialogFlow timeouts?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Follow-Up Response Timeout overrides DialogFlow CX session timeout

    Posted 07-17-2023 09:45
    No replies, thread closed.

    I would suppose that Genesys DF connector stores somewhere QueryResult.current_page and QueryResult.parameters and re-uses them when a new customer message has to be sent to DF. In that case, if DF timeout has expired, the dialogue will be resumed by DF and it will continue from there.

    Am I right?



    ------------------------------
    Giuliano Ferri
    Indra Italia spa
    ------------------------------

    Original Message


  • 4.  RE: Follow-Up Response Timeout overrides DialogFlow CX session timeout

    Posted 07-18-2023 14:19
    Edited by Justin Campbell 07-18-2023 14:21
    No replies, thread closed.

    Yes that's correct. The setting won't change the timeout on the Dialogflow side, that is still currently limited to a max of 30 minutes. We do have an idea to resume these longer interactions past 30 minutes here: https://genesyscloud.ideas.aha.io/ideas/SSA-I-455

     



    ------------------------------
    Justin Campbell
    Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


Related Content