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  • 1.  Font change in schedules

    Posted 04-15-2025 09:22
    No replies, thread closed.

    Hello! I'm fielding complaints left and right from my WFM team on the font change in schedules, want to be sure we aren't the only ones that had a change? Font was previously a grey and is now black (and perhaps a little larger?). 

    It's much tougher on the eyes, and since they are staring at schedules all day it's impactful. 


    #Workforce Management
    #ScheduleManagement

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    Shannon Hellner
    WFM manager
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  • 2.  RE: Font change in schedules

    Posted 04-15-2025 11:50
    No replies, thread closed.

    Thanks for your post! This is part of our ongoing effort to enhance the visual presentation of WFM, guided by accessibility standards such as WCAG. Our goal is to make the user interface-not just for WFM, but across the entire platform-more functional and inclusive for visually impaired users. You can learn more about our accessibility efforts here: [About accessibility - Genesys Cloud Resource Center].

    Regarding the appearance of WFM activities specifically: we have a feature on the roadmap that will allow WFM administrators to customize the background and text color for each activity within a Business Unit.

    Looking ahead, we plan to share before-and-after previews of upcoming WFM UI changes related to accessibility improvements in advance.



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    Eric Hagaman
    Product Management Director
    Genesys - Employees
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  • 3.  RE: Font change in schedules

    Posted 04-15-2025 13:59
    No replies, thread closed.

    Thank you Eric, we look forward to the customization! 



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    Shannon Hellner
    WFM manager
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    Original Message


  • 4.  RE: Font change in schedules

    Posted 04-16-2025 08:47
    No replies, thread closed.

    We actually like the change.  It is much easier to read.



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    Jodi Maffitt
    NA
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