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  • 1.  Force agent on queue

    Posted 06-18-2020 11:38
    No replies, thread closed.
    Is it possible for a supervisor to put an agent on queue?
    If an agent misses a interaction and goes to not responding status, can they be made to be eligible for calls by the supervisor?
    Is it possible to view the status of not responding?

    Thanks
    #Routing(ACD/IVR)
    #SystemAdministration

    ------------------------------
    Ben Marthin
    Vehicle Service Group, LLC
    Genesys Cloud Go Live: 7/2019
    ------------------------------


  • 2.  RE: Force agent on queue
    Best Answer

    Posted 06-18-2020 16:55
    No replies, thread closed.

    Yes. All of that can be done from the Queues Activity view drilling down to the agents in a queue, or the Agents views:

     

    https://help.mypurecloud.com/articles/change-an-agents-status/

     

     

    Respectfully,

     

    George F. Ganahl

    Principal Technology Consultant

     

    Tel: +1 317.715.8612

    M +1 317.941.0766

    george.ganahl@genesys.com

    @georgeganahl

    icce-interaction-center-certified-engineer

     




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