Genesys Cloud - Main

Hello,

My customer ask us a question regarding the supervisor in Purecloud,

Is it possible for a Supervisor to put his agent who was in "Not Responding status" to be in "Idle" status in order to take the interactions ?

If he can do it by using Purecloud Administration webpage ?

Thank you in advance
#Implementation
#SystemAdministration
#Telephony
#Unsure/Other

We are currently working on adding this functionality which is planned to be available later this quarter. This Idea can be tracked in the Ideas Lab under Idea CLINB-I-263. The Idea also includes a screen shot showing how this is being implemented.

Thanks,
Don

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Don Huovinen
Genesys - Employees
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Thank you Don, I have take a note
Original Message:
Sent: 11-12-2018 17:31
From: Don Huovinen
Subject: Force an agent to be in idle status by his Supervisor ?

We are currently working on adding this functionality which is planned to be available later this quarter. This Idea can be tracked in the Ideas Lab under Idea CLINB-I-263. The Idea also includes a screen shot showing how this is being implemented.

Thanks,
Don

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Don Huovinen
Genesys - Employees
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