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  • 1.  Force an agent to be in idle status by his Supervisor ?

    Posted 11-12-2018 05:06
    No replies, thread closed.
    Hello,

    My customer ask us a question regarding the supervisor in Purecloud,

    Is it possible for a Supervisor to put his agent who was in "Not Responding status" to be in "Idle" status in order to take the interactions ?

    If he can do it by using Purecloud Administration webpage ?

    Thank you in advance
    #Implementation
    #SystemAdministration
    #Telephony
    #Unsure/Other


  • 2.  RE: Force an agent to be in idle status by his Supervisor ?

    Posted 11-12-2018 17:31
    No replies, thread closed.
    We are currently working on adding this functionality which is planned to be available later this quarter. This Idea can be tracked in the Ideas Lab under Idea CLINB-I-263. The Idea also includes a screen shot showing how this is being implemented.

    Thanks,
    Don

    ------------------------------
    Don Huovinen
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Force an agent to be in idle status by his Supervisor ?

    Posted 11-13-2018 03:28
    No replies, thread closed.
    Thank you Don, I have take a note
    Original Message


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