Genesys Cloud - Developer Community!

Hello,

The web Survey URL is sent to customer via email. At the moment, this link expires after 90 days. There is an idea submitted in ideas portal some years now, where it is suggested that the expiration time frame should be configurable - https://genesyscloud.ideas.aha.io/ideas/WEM-I-305. This can be really useful, as most customers would like the survey link to be active for some days not 3 months.

Going through the developer center and the platform API, i came across this promising API call:

One of the available inputs is the status.

But when i try to invoke it using the Expired value, i always get the following error message: "Unauthenticated update status may only be InProgress or Finished"

Q1) Is there a way to overcome this error?

Q2) If the only applicable values are InProgress or Finished, what is the point of listing/documenting the rest of the values in the first place?

Best Regards,

Orestis.

#PlatformAPI

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Orestis Dimitropoulos
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Hi Orestis,

You're right, not having control over expiry windows can be quite limiting, especially when feedback needs to stay relevant to the interaction.

In a few projects we've worked on, including with solutions like Feebak alongside Genesys, teams have handled this by adding more flexible controls around survey timing and availability rather than relying on fixed defaults.