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Is there a way to remove the requirement for the agent to manually set themselves as available when accessing Genesys Cloud? For example, when the agent logs in, can they automatically go on queue without having to manually select On Queue?

Hi Maico, 

No, there is no native setting in Genesys Cloud to automatically set an agent to On Queue upon login. This action always requires a manual step by the agent . The system's default behavior is to log the user in as Available , and the agent must then click the "On Queue" toggle themselves to begin receiving interactions .

However, while there's no out-of-the-box solution, you can build a workaround using Genesys Cloud's process automation tools to simulate this behavior.

The recommended approach is to create an automated trigger and workflow. This method was detailed in this Genesys Community discussion.

I hope this helps you.