Hello! I am wondering if there is a way to let Genesys know that we don't want calls to be forecasted after 5:00 PM each day. We use the Automatic Best Method Selection and each time we create a forecast and schedules for the new month, it has a few calls listed in the forecast after 5:00 PM. We have to manually go in and add modifications to clear out those calls that it adds. Our contact center closes at 5:00 PM so we don't want it to forecast after that time. Is there a way we can tell Genesys not to forecast after a specific time?
#Forecasting#Scheduling#Other/NotSure------------------------------
Addison Hild
Athene
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