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We have a question related to Forecasts and also Schedules lists. What the remaing period of time a forecast and also a schedule is in the system?t
We´ve realized that only we have forecasts and schedules from 22nd Agoust (2022) on and we are not seeing the previous ones created along the 2022 and also end of 2021. We think it has some relation with the +/- 26 weeks because is exactly this time that we can see.
So, we thought it was related to the forecast and schedule start week that is up to 26 weeks before or after current week. We cannot find where it is said (in resource center) that forecasts and schedules 'disappear'from the system when this 'time window' is reached. Maybe I`m saying something that is not correct, in this case, Why do not have the previous ones?
Thanks in advance.Greetings.
#WEM #Forecast #Forecastremaingterm #schedules #schedulesremainingterm #WFM #Forecastslist #Scheduleslist
The forecast and schedule list views displays up to a maximum of 26 weeks prior and 26 weeks forward from the earlier of the current week or the last week in which a forecast/schedule exists. Use the search feature (Search button is at the top right of the data table) to find forecasts/schedules, including those outside the +/- 26-week window.- https://help.mypurecloud.com/articles/work-with-forecasts/ (expand the 'About the forecast list' section)- https://help.mypurecloud.com/articles/work-schedules/ (expand the 'About the Schedule list' section)
So, we thought it was related to the forecast and schedule start week that is up to 26 weeks before or after current week.We cannot find where it is said (in resource center) that forecasts and schedules 'disappear'from the system when this 'time window' is reached.Maybe I`m saying something that is not correct, in this case, Why do not have the previous ones?
Thank you very much Jay for the information and your answer.
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