Genesys Cloud - Main

Currently, when I send out a survey via a Survey Invite Flow it sends out the return email with a "Click here:" and the link to the survey.  Is there the ability to format this as to most this looks like spam? Can a Canned Response Signature be added to the email?

#Connect with a Customer (NEW)
#QualityManagement
#Unsure/Other

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Martin Bunting
i3Vision Technologies Inc.SC
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Hi Martin,

You can use a Canned Response for your survey email and use Substitutions to drop in the survey URL or add it to a hyperlink.

Use the Action Get Response (under Data) to select the Canned Response which would also include your signature. Select substitutions for your survey URL and other data pulled from the interaction such as customer name, time of call, agent spoken to etc.

The used that as the email body when sending the survey.

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Richard Chandler
Connect
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Excellent.  I have updated my Survey invite and it looks great.  Thanks for your help.

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Martin Bunting
i3Vision Technologies Inc.SC
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Original Message:
Sent: 12-18-2023 01:56
From: Richard Chandler
Subject: Formating of the Email Survey

Hi Martin,

You can use a Canned Response for your survey email and use Substitutions to drop in the survey URL or add it to a hyperlink.

Use the Action Get Response (under Data) to select the Canned Response which would also include your signature. Select substitutions for your survey URL and other data pulled from the interaction such as customer name, time of call, agent spoken to etc.

The used that as the email body when sending the survey.

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Richard Chandler
Connect
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