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  • 1.  Formatting a knowledge base article

    Posted 09-16-2024 16:47
    No replies, thread closed.

    Previous to several weeks ago I was able to embed source codes into knowledge base articles as the resource center directs here but recently this feature seems to have disappeared. Does anyone know of another way to embed source codes? 

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    #QualityManagement

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    Heather Kopp
    Papa, Inc.
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  • 2.  RE: Formatting a knowledge base article
    Best Answer

    Posted 09-16-2024 17:23
    No replies, thread closed.

    Are you sure you didn't remember seeing that in the Canned Responses: Format canned responses - Genesys Cloud Resource Center (mypurecloud.com)

    Those can contain source code.  I don't remember any source code being in Articles.  I would be happy if we could actually show the formatting options we have in Messaging and Agent Assist correctly.  

    This idea has been out there:  Embed code to remain in article editor | Genesys Cloud Ideas Portal (aha.io)



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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