Genesys recently released Markdown support for Messenger: Markdown syntax for rich text in Messenger - Genesys Cloud Resource Center (mypurecloud.com)
While not extensive support, it does allow some formatting of the text, but no color or font. You do have to turn on Rich Text Formatting in the Messenger Configuration.
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Robert Wakefield-Carl
TTEC Digital, LLC fka Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 02-08-2023 14:41
From: Desikan Muralidharan
Subject: Formatting quick replies in google dialogflow for Web messaging
Hi All,
Is it possible to format the quick reply buttons (fonts, size, color etc.) in google dialogflow integrated with genesys web messaging?
Thanks & Regards,
Desikan.M
#ConversationalAI(Bots,AgentAssist,etc.)
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Desikan Muralidharan
Accenture Solutions Private Limited
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