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  • 1.  Forward call does not send the original caller's number.

    Posted 05-31-2024 03:27
    No replies, thread closed.

    I would like to know, in the case where a system makes cross-trunk calls and sends a "from" number as 8 digits, and on the Genesys Cloud system, the user has set up a call forward to a mobile number,
    why does the Genesys system forward the call using a 10-digit number from the Default site instead? Is there a way to make it send the 8-digit number instead?


    #Outbound
    #Routing(ACD/IVR)
    #SIP/VolP
    #Telephony

    ------------------------------
    Nuttapong Limadisai
    Beryl 8 Plus Public Company Limited
    ------------------------------


  • 2.  RE: Forward call does not send the original caller's number.
    Best Answer

    Posted 05-31-2024 11:03
    No replies, thread closed.

    É necessário utilizar o formato "E.164" e no receptor (IPBX ou SBC) deverá ser manipulado para o formato final.

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------



  • 3.  RE: Forward call does not send the original caller's number.

    Posted 05-31-2024 12:07
    No replies, thread closed.

    Hi @BRENO CANYGGIA FERREIRA MARRECO



    ------------------------------
    Nuttapong Limadisai
    Beryl 8 Plus Public Company Limited
    ------------------------------

    Original Message


  • 4.  RE: Forward call does not send the original caller's number.

    Posted 05-31-2024 15:55
    No replies, thread closed.

    Hi Nuttapong, I had scenerys similar recently and I like to work with a default for match DID numbers.

    Cisco Sends to SBC1 with this format "+5511+8 digits" and SBC1 redirects to Genesys Cloud.

    +55 = Area code Country Brazil

    11 = Area Code region São Paulo - Brazil;

    I had another scenario too - Cisco Sends to SBC1 with this format "+5511+4 digits" and SBC1 executes manipulation for "+5511+4 digits + 0000" and redirects to Genesys Cloud.

    When I need to go external, I transfer to the number "+5511+8digits" for SBC2. In the SBC apply manipulation for "8 digits" removing +5511 for send to destination, "NT" in your example.

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------

    Original Message


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