Yes. You would get subject and body and then use a data action to SendGrid to send the Email out.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 03-21-2022 11:15
From: Yvgeni Liberman
Subject: Forward e-mail to the other address from the "inbound email" flow
Hello Robert,
Thanks for Your answer.
If I understand You correctly, we must define some "3-rd party" application/service and create the "Data Action" that will "use" it?
Best Regards,
Original Message:
Sent: 3/21/2022 10:48:00 AM
From: Robert Wakefield-Carl
Subject: RE: Forward e-mail to the other address from the "inbound email" flow
Until we get the Agentless Email API, no. We have used SendGrid for this.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 03-21-2022 09:38
From: Yvgeni Liberman
Subject: Forward e-mail to the other address from the "inbound email" flow
Hello all,
Maybe somebody knows if it's possible to forward the incoming e-mail to some other address from the "incoming Email" flow"?
#DigitalChannels
#Implementation
#Omni-ChannelDesktop/UserInterface
#Routing(ACD/IVR)
#Unsure/Other
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Best regards,
Yvgeni Liberman
ITNAV-Pro Ltd.
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