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"Forward my Calls" to a queue

  • 1.  "Forward my Calls" to a queue

    Posted 06-05-2025 19:09

    MarianOConnell | 2019-02-22 15:32:49 UTC | #1

    Hi there, are there any options we could look at to 'Forward My Calls' to a queue? Current options are forwarding to - a station, phone number or an extension - but cannot input a queue name here. Only option seems to be inputting the Inbound Phone Number for that queue?


    tim.smith | 2019-02-25 16:32:27 UTC | #2

    PUT /api/v2/users/{userId}/callforwarding can be used to update a user's call forwarding settings.

    New features can be requested at https://purecloud.ideas.aha.io/ideas.


    system | 2019-03-28 16:32:29 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 4650