Hi Vincent ,
You can also set this timer by the Phone option of a user (people) , for groups this is not (yet) manageable
The amount of time, in seconds, to alert the user about the call before it routes to voicemail. This option overrides the organization setting.
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John van de Ven
KPN B.V.
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Original Message:
Sent: 10-04-2021 10:27
From: ATB - Vincent R. Sabolboro
Subject: forward to voicemail timer on agent personal line
Hi John,
Can you change it based on group \ agent \ team preference or this is one global setting for all?
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ATB - Vincent R. Sabolboro
ATB Financial
Original Message:
Sent: 10-04-2021 08:27
From: John van de Ven
Subject: forward to voicemail timer on agent personal line
Hi,
there is a generall setting available in the Organization Settings:
The number of seconds to alert the user before the call rolls over to voicemail.
The default is 12 seconds
Greetings John
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John van de Ven
KPN B.V.
Original Message:
Sent: 10-01-2021 12:20
From: Michael Schimento
Subject: forward to voicemail timer on agent personal line
calls are forwarding to agent's voicemail if not answered in about 12 seconds, is this a static setting or can it be changed (changed to 16 or 20)?
#Telephony
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Michael Schimento
Zenith Insurance Company
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