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  • 1.  Forwarding Email With Attachment

    Posted 06-24-2019 02:15
    No replies, thread closed.

    Dear Community Member,

    We have a query from customer as below:

    " the call centre manager wants to receive an email in Outlook with the attachment, but doesn't want to actually pick up the interaction."

    Basically they would like to forward the email to the manager or colleagues and would like to keep the attachment.

    I couldn't find any forward email feature in Purecloud and when I reply the email and change the address the attachment drops. 

    Would you please advise what is the best solution for this requirement?

    Regards,
    #Integrations
    #Outbound
    #Unsure/Other

    ------------------------------
    Ebrahim Shamouli
    CVT (Global) Pty Ltd
    ------------------------------


  • 2.  RE: Forwarding Email With Attachment

    Posted 06-24-2019 11:55
    No replies, thread closed.
    Hey Ebrahim,

    I saw your question and thought one of these links may help: 

    https://community.genesys.com/communities/guru-homepage/digestviewer29/viewthread?MessageKey=000063d8-22f6-4133-9873-45001d576634&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm000063d8-22f6-4133-9873-45001d576634

    or this possible workaround (email attachments) https://help.mypurecloud.com/articles/attach-file-email-message/

    Unfortunately, based on the first link, it sounds like you may need to create an idea in the ideas portal. 

    Thanks,

    Matt


    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------

    Original Message


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