I think the options are station, phone number, or extension, correct? (At least, for forwarding from a user's profile)
If you already have a DID/DDI set up to go to the queue, put that number into the Forward dialog. PureCloud will keep the call internal, since it is a number within the system.
If not, you can set one up to point to an Inbound Call Flow that does the ACD Transfer to the queue as its default action, and transfer to that phone number. It doesn't have to be a number set up with the telco, since it is all internal.
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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
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