I think the options are station, phone number, or extension, correct? (At least, for forwarding from a user's profile)
If you already have a DID/DDI set up to go to the queue, put that number into the Forward dialog. PureCloud will keep the call internal, since it is a number within the system.
If not, you can set one up to point to an Inbound Call Flow that does the ACD Transfer to the queue as its default action, and transfer to that phone number. It doesn't have to be a number set up with the telco, since it is all internal.
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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
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Original Message:
Sent: 02-24-2019 15:32
From: Roisin floyd
Subject: foward my calls to a queue
I need to be able to forward my calls to a queue .
The only options are , forward to extension , station .
#Unsure/Other
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Roisin floyd
Wren Data Ltd.
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