Want to learn how Agentic AI can help create more dynamic and conversational customer experiences in Genesys Cloud? 🤖
Check out our updated recorded webinar on LAM Powered Agentic Virtual Agents - Configuration. The webinar will be available for free through Friday, September 4th, 2026 to anyone with an Education account.
What you'll learn ✏️
Get an introduction to Agentic Virtual Agents and see how they fit into the Genesys Cloud experience orchestration strategy, followed by a practical configuration walkthrough in AI Studio.
Topics include:
Agentic AI Basics
AVA Prerequisites
Agent Configuration
Tools & Knowledge
Testing & Validation
Architect Deployment
📄 Bonus AVA FAQ 💡
We've also created an Agentic Virtual Agent FAQ covering common questions around LAMs, Architect integration, variables, escalation, guardrails, languages, AI tokens, and more.
Get started! 🏃
🎥 Watch the webinar
📄 Download the attached FAQ
💬 Have a question? Ask us in the Community!
How are you thinking about using Agentic Virtual Agents in your customer journeys? Let us know below!
#GenesysCloud #AgenticAI #VirtualAgents #Training
#GenesysCloud#Training------------------------------
Ronan Conneely
Genesys Education Product Manager
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