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  • 1.  From web chat to video interaction

    Posted 12-19-2018 08:18
    No replies, thread closed.
    Hi all,

    The customer ask us if the web chat in Purecloud support also the video channel

    For example, the customers send chat messages through website of the call center to the agents, then they starting interacting through the chat

    If the agent click on the "video" button on his Purecloud interface, does the interaction change from chat to video ?

    Thank you in advance for your reply.
    #Omni-ChannelDesktop/UserInterface
    #Telephony
    #Unsure/Other


  • 2.  RE: From web chat to video interaction

    Posted 12-19-2018 10:54
    No replies, thread closed.
    Hello
    if you go to https://genesyspartner.gosavo.com/Document/Document.aspx?id=41705976&view=  (PRI - PureCloud User Feature Matrix - INT) you will see that  Web Chat Video is only on a Roadmap. But I would say it will not be enabled in a near time future

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    Раско Радојевић
    Rasko Radojevic
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    Original Message


  • 3.  RE: From web chat to video interaction

    Posted 12-19-2018 11:06
    No replies, thread closed.
    You might take a look at SmartVideo in the AppFoundry:

    https://appfoundry.genesys.com/#/filter/purecloud/listing/48826464-7b5c-43ad-9a54-7baf1b569555

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    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
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    Original Message


  • 4.  RE: From web chat to video interaction

    Posted 12-19-2018 11:40
    No replies, thread closed.
    Hi Rasko and George,

    Thanks for your reply, you mean that it is possible now in Purecloud through SmartVideo in the AppFoundry

    It may requires additional charges (only licenses)

    Thank you.

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    Oudderhem Mostafa
    Coverage-Communication
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    Original Message


  • 5.  RE: From web chat to video interaction

    Posted 12-19-2018 12:18
    No replies, thread closed.
    I have never used SmartVideo. It is created by a third party, not Genesys, as an add-on application for PureCloud. So, the cost will be for purchasing and/or licensing their application.

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    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


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