sarnison | 2019-09-13 13:00:49 UTC | #1
Hi Folks , I am brand new to the forum and great to be here ! - we are a Digital Signage vendor and I am in the process of building a new widget to access Purecloud Queue and Conversation metrics to display in our software. Does anyone have an example of a heavy traffic switch queue analytics JSON that I could look at for both queue observation and conversations. ? I dont really have a lot staff to pretend to make dozens of calls and chats and conversations etc in order to produce a 'real world' type result set. The sorts of things we show are # agents, # calls , # calls waiting, #calls abandoned, Longest Waiting , # calls answered etc etc. and of course some chat session metrics as well .... Many thanks for your help on this
tim.smith | 2019-09-13 14:04:36 UTC | #2
It looks like you're looking for sample data. PureCloud does not simulate data, so you'll need to generate the data in your org by actually performing the actions.
sarnison | 2019-09-14 15:43:13 UTC | #3
Hello Tim Thanks for the reply - if you read my message I actually mention that I do not have a way or staff to be able to create traffic on my own instance, I was hoping to get a sample from someone elses system that actually has real calls and people on it , I realize that there is no sample data from Purecloud , which is why I am hoping someone in the community could share some with me so that I can see what the structure looks like and develop my widget accordingly. Of course if the information is confidential then change the unique identifiers so that it is protected.
system | 2019-10-14 15:43:15 UTC | #4
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