We have proven that it is a browser update. Two colleagues, who didn't take the update, have shown that the gamification was working, and then when they took the update received the same error as others. We are pretty quick to install updates as a business, so suspect we are early adopters of this new "feature"!
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David Halliday
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Original Message:
Sent: 03-16-2026 13:27
From: Caleb Koehler
Subject: Gamaification broken following browser update
We did not update our browser - as far as I am aware, however we are also experiencing the same issue. Nothing on their status page, but Genesys never updates that.
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Caleb Koehler
SYSTEM AND DEVELOPMENT ANALYST 1
Original Message:
Sent: 03-16-2026 13:23
From: David Halliday
Subject: Gamaification broken following browser update
Has anyone updated their browser with the latest stable channel version for Microsoft Edge (or Chome)? We took an update for the latest version on Friday, and it appears to have broken our Gamification (see Insights screenshot below).
We upgraded from 145.0.3800.97 to 146.0.3856.59 on Edge as part of a recommended zero day update patch.
Has anyone else updated their browser and found the same issues?
Can Genesys check they have tested with this latest browser version and confirm if they are experiencing the same issue?
#WEM-Quality,WFM,Gamification,etc
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David Halliday
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