Workforce Engagement Management

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Gamification in Genesys Cloud: which strategy worked for you, and which one backfired?

  • 1.  Gamification in Genesys Cloud: which strategy worked for you, and which one backfired?

    Posted 4 hours ago

    In Genesys Cloud, gamification allows you to create goals and scoreboards by skills, teams, or even specific interactions. In practice, which gamification strategy delivered the most real results for your team and which one backfired, creating negative competition or unwanted behaviors? How did you work around that within the platform?


    #Gamification

    ------------------------------
    Maico Zorzan
    ------------------------------


Related Content