Hi Cherri,
Thanks for your patience. We looked into this and will be adding support for Average Talk Time as a Gamification metric. I don't have a specific timeline to share just yet, but it shouldn't take too long. Please feel free to follow this idea https://genesyscloud.ideas.aha.io/ideas/WEGPM-I-48 to keep updated with progress.
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Eduard Roehrich
Senior Product Manager
Gamification, Engagement and Performance Management
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Original Message:
Sent: 04-18-2023 10:34
From: Cherri Lindquist
Subject: Gamification Total Talk Time Metric
Good Morning-
Recently, we added Total Talk Time into a gamification profile. Much to our surprise it actually tallies the total talk time for the entire day rather than the average talk time per call. Total talk time for the day is interesting information although not a metric we would use for gauging efficiency, etc.
Are there any plans to have the average talk time per call added into the gamification metric choices?
For now, we have turned this metric off and are tracking through an external vendor, Brightmetrics for monthly scorecards.
#Gamification
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Cherri Lindquist
Clinical Director of Nursing
Company Nurse, LLC
clindquist@companynurse.com
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