If we update an agent's schedule for the previous day, will gamification metrics such as conformance and punctuality adjust accordingly? (For example, agent helped on a special project that was not on their schedule for that day. Their schedule gets updated to reflect the special project (off queue activity) the following day, will their conformance and punctuality scores adjust based on the updated schedule?)
#WEM-Quality,WFM,Gamification,etc------------------------------
Lindsey Major
N/A
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